Privacy Policy
Privacy Policy
Last updated: April 11, 2025
Introduction
Welcome to chen.ist’s Privacy Policy. This policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our services.
Information We Collect
Information You Provide
When you use our services, we may collect the following information:
- Account Information: Email address, name, phone number, and other contact details
- Profile Information: Professional background, expertise, and preferences
- Communications: Information you provide when contacting our support team
- Transaction Information: Payment details, billing address, and other financial information
Information We Automatically Collect
When you use our website and services, we automatically collect:
- Usage Information: How you interact with our website and services
- Log Data: IP address, browser type, operating system, referring pages, and pages visited
- Device Information: Device type, settings, and unique identifiers
- Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Providing and improving our services
- Communicating with you about our services
- Processing transactions and billing
- Personalizing your experience
- Sending marketing communications (with your consent)
- Ensuring security and preventing fraud
- Complying with legal obligations
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties that perform services on our behalf
- Business Partners: Companies we partner with to offer joint services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Objection: Object to certain processing activities
- Data Portability: Request a copy of your information in a structured format
- Withdrawal of Consent: Withdraw consent at any time
To exercise these rights, please contact us at privacy@chen.ist.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. We ensure appropriate safeguards are in place to protect your information when transferred internationally.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@chen.ist
- Postal Address: 123 Tech Plaza, Suite 400, San Francisco, CA 94105, United States